If your Internet connection is down or performance is unsatisfactory:

• Call the 702 Communications 24 hour Help Desk at (888) 503-6672**
  **This number has been set to take priority over other calls when coming into 702 Helpdesk. Also, when 702’s office is closed, this number is forwarded to an on-call technician.
  Secondary contact options: call (218) 284-5702 or email helpdesk@nwmnsa.com however, if the issue is urgent, call (888) 503-6672
• Have the Help Desk open a Trouble Ticket and make record the ticket number.
• Tell the 702 technician how to best reach you for follow-up.

Member In-house Troubleshooting Options:

• Check your bandwidth graph to see if bandwidth utilization may indicate a problem? See instructions below for accessing bandwidth utilization graphs for your site(s).
• Confirm district owned equipment is functioning properly, most routers are 702 equipment therefore the demark is the physical port the firewall/CIPA plugs into.
• DO NOT reboot 702 equipment unless instructed to do so by 702 Help Desk

Network Management Issues:

• If a trouble ticket is not resolved in reasonable time - email or call Bob Wheeler at bob@region1.k12.mn.us or (800) 450-2990, Ext 101.
• To see a graphical display** of average bandwidth for your site(s):
  • Go to https://nms.nwmnsa.com/login
  • Enter your username and password
  • Click on your site name
    
    ** This site is managed by 702 Communications thus you will need to contact them for assistance with login or graph questions.
     
• To verify the speed of your connection run this test from in front of the firewall, so that nothing internally is drawing bandwidth, other than the testing computer.
  • Arvig sites complete the speed test with:
    • https://www.arvig.net/support/internet/speed-test/
    • Ensure that you ping off Perham
    • Click Begin Test
      • The speed of your connection is measured by a server at 702 Communications.
      • This test should be done at a time when LAN activity is light.
    • Park Region sites complete the speed test with:
      • http://www.prtel.com/internet/90/speed-test
      • Ensure that you ping off NWMNSA/702 Communications
      • Click Begin Test
        • The speed of your connection is measured by a server at 702 Communications.
        • This test should be done at a time when LAN activity is light.
    • All other members complete the speed test with:
      • http://speedtest.net/
      • Ensure that you ping off NWMNSA/702 Communications
      • Click Begin Test
        • The speed of your connection is measured by a server at 702 Communications.
        • This test should be done at a time when LAN activity is light.
           
• For network planning, service upgrades, service price quotes - email or call
  Bob Wheeler at bob@region1.k12.mn.us or (800) 450-2990 Ext 101.