Synergy News You Can Use

Tips and Tricks and Updates to the Edupoint Synergy Suite of products

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November 2021

Terms to Sync for Grade Book

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If you have not selected to sync all terms to the grade book for your school, you will want to make sure you are selecting the new terms to sync. This is done on Grade Book District Mass Synchronization by showing the detail for your school. Check the terms you would like to be syncing to the grade book. If you have scheduled your grade book sync to run nightly, you will want to delete any scheduled occurrences in Job Queue, and reschedule your sync. If you have not scheduled your grade boo...
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October 2021

ParentVUE Activation Key Issue

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We have identified an issue with generating ParentVUE Activation Key Letters from the ParentVUE tab of the Parent screen. When trying to print an Activation Key, users are receiving an error. As a workaround, please utilize the PVU202 or PVU204 reports.
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MCCC Linking on Report Cards

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If your district updated any of the Objective Based Report Cards for the 2021/22 school year, you need to verify that you have linked the courses for MCCC to the objective to be pulled into Student Grade. This needs to be done once per report card. If your district did not implement new report cards this year, it is a good idea to double check the linking from last year. Directions can be found in the MCCC Elementary Grading document in the Handouts folder of the Help link.
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September 2021

Communication Issue in TeacherVUE

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Recently an email went out about an issue with Communication in TeacherVUE. Please make your teachers are aware of this, as it will impact them until we have a fix in place. This issue will be fixed the next time we apply and update. For now, please have your teachers use the below workaround.ISSUE:When using the Communication option from the SEATING CHART, the emails WILL go out to ALL recipients, regardless of any changes in the checkboxes. It will NOT honor the checkboxes. The number of peopl...
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Sync Section Totals

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If you are noticing that the Section Totals are not correct on your section, or the number of students that teachers are seeing does not match the number of students they should have, you need to Sync Section Totals. This is done from the Menu on the Section screen, and will need to be done at each school that is experiencing this mismatch. Use Synchronize All Section Totals to do the process once at each school.This process verifies that the totals which are displaying on the section are c...
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Grade Book District Mass Synchronization

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Don’t forget to sync your gradebooks before school starts. Directions are in the Grading Setup Checklist under Help->Checklists.
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Adding a Section Issue

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There is an issue in Synergy, where if the District Course has a special character in the Course Title, it is causing the section to disappear when attempting to add a section to a student. There are two different ways to work around this issue:  Focus to the Section screen, and add the students there instead of on the Student screen, as the special characters do not affect this screen.OR  Update the District Course Title. Typically we don’t recommend editing courses, b...
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August 2021

Checklists

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We strongly encourage you to follow the Opening School Checklist to verify everything is setup for the new year. Many items in this list can be missed during this busy time, and often become questions that we receive once school starts. Help the start of your year by getting these tasks done early!There is also a Grading Setup Checklist to help with the settings that need to be updated or checked each year. This checklist covers setup and questions than can impact your teachers throughout t...
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Updated Help Location

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The Help and Support links have now been combined under the Support dropdown in the upper right corner of your Synergy screen. Use the Support link for up to date contact information for Region 1. The Help link contains handouts and webinars, as well as training videos.
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July 2021

Updated ALC Documentation

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An updated document for ALC setup has been posted to the Help link under Handouts. If you have an ALC School, please check it out for the most current functionality. 
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